We highly value the personal data of our players and those who visit "www.isleward.com", "play.isleward.com", "ptr.isleward.com" and other "isleward.com" subdomains (collectively "Isleward"). Any changes in our privacy policy will be shown at "www.isleward.com" and will be valid once they appear. Your further usage of this service means that you agree to these rules.


Whenever you access or make use of any of the Website, Materials or Services, Big Bad Waffle may collect the following types of information from you:

information you provide directly to Big Bad Waffle, including:
● when you create a Member Account, your user name and password;
● information contained in your correspondence with Big Bad Waffle, for example, when you send us an email;

information collected during the course of your use of the Website, Materials or Services, including:
● character names and gameplay information;
● any posts or images;
● your credited name (if any);
● ‘crash reports’ in the event that an Isleward software crash occurs, which may include details of your Member Account, a portion of the memory state of the Isleward game when the crash occurred and the game settings you were using, but not other information from your computer or its memory.

Big Bad Waffle uses Google Analytics for Isleward. Please refer to "https://policies.google.com/privacy" for the full Google Analytics Privacy Policy.


Big Bad Waffle uses the information provided by you:
● to provide the Websites, Materials and Services to you;
● to verify your identity and verify that your Member Account is not being used by others;
● to respond to communications from you.

Big Bad Waffle uses the information generated by your access or use of the Website, Materials or Services:
● to monitor the performance of the Websites, Materials and Services and ensure that the Websites, Materials and Services perform in the best manner possible;
● for security and system integrity purposes; and
● to conduct research and statistical analysis (on an anonymised basis) (see more in the Statistics section of this privacy policy below);

Big Bad Waffle may also use your personal information:
● to protect and/or enforce Big Bad Waffle’s legal rights and interests, including defending any claim;
● for any other purpose authorised by you, the Act or other applicable law;
● to respond to lawful requests by public authorities, including to meet law enforcement requirements; and
● where this is necessary for Big Bad Waffle’s legitimate interests (except where such interests would be overridden by your fundamental rights and freedoms which require the protection of personal data).

Big Bad Waffle does not use personal information to make any automated decisions - automated processes do monitor gameplay to identify cheating and fraud but human intervention is applied in the decision-making process. Information is gathered transiently for these purposes but is not stored.


Big Bad Waffle does not sell your personal data to third parties or provide such data to direct marketing companies or other such organisations without your prior consent. Big Bad Waffle may disclose your personal information to:
● its professional advisers e.g. accountants, lawyers, auditors; and
● any other person authorised by you;

Big Bad Waffle may disclose research and statistical analysis (on an anonymised basis) derived from your personal information to third parties (see more in the Statistics section of this privacy policy below).

Big Bad Waffle may also disclose information it holds about you without your prior permission if Big Bad Waffle reasonably believes that such disclosure is necessary to:
● meet legal requirements;
● comply with legal process or help to maintain the law;
● protect Big Bad Waffle’s rights or property or that of Big Bad Waffle’s related companies;
● enforce the Terms of Service or any other agreement that Big Bad Waffle may have with you; or
● for Big Bad Waffle’s other legitimate interests (except where such interests would be overridden by your fundamental rights and freedoms which require the protection of personal data).


Big Bad Waffle may use and publish non-personal aggregate statistics and group data about those people who access or make use of any of the Website, Materials or Services and their usage of any of the Website, Materials or Services.


Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Big Bad Waffle will take reasonable steps to keep your personal information safe from loss, unauthorised activity or other misuse. Big Bad Waffle implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information. You can play an important role in keeping your personal data secure by maintaining the confidentiality of any password and accounts used in relation to the Websites, Materials and Services, including using a unique password that you do not use on any third-party websites or related services. Please do not disclose your Member Account password to third parties. Please notify Big Bad Waffle immediately if there is any unauthorised use of your account or any other breach of security.


A business that supports our services and products may be located outside the European Economic Area. This may mean your personal information is held and processed outside the EEA. Please see the GDPR Terms below for further information about personal data transfers from the EEA.

Third party actions regulation:
Google, Yandex and other systems can trace your passage on our website in order to improve searching technologies.


While Big Bad Waffle takes reasonable steps to maintain secure internet connections, if you provide Big Bad Waffle with personal information over the internet, the provision of that information is at your own risk. If you post your personal information on the Website’s public pages, you acknowledge that the information you post is publicly available. If you follow a link on the Website to another website, the owner of that website will have its own privacy policy relating to your personal information that you should review before you provide any personal information.


You are entitled to access any information which Big Bad Waffle may hold about you and Big Bad Waffle is obliged to provide this information to you as long as it has such information and such information can be readily retrieved. You are also entitled to request Big Bad Waffle correct any inaccuracies in any information which Big Bad Waffle holds about you. Information about your right to having your personal data deleted can be found in the GDPR terms below.


If you have any questions about this privacy policy, Big Bad Waffle’s privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact Big Bad Waffle here: .

EU additional terms: If you are based in the European Union (“EU”) and use any of the Websites, Materials and Services, these additional terms (“GDPR Terms”) form part of Big Bad Waffle’s Privacy Policy.

The General Data Protection Regulation (“GDPR”) regulates the collection, processing and transfer of EU individuals’ personal data (as defined in the GDPR). The personal information described in our privacy policy is personal data under the GDPR. Big Bad Waffle is committed to complying with the GDPR when dealing with personal data of our website visitors and service users based in the EU. For the purposes of the GDPR, Big Bad Waffle is the data controller (as defined in the GDPR) when processing personal data collected by him when you use any of the Websites, Materials and Services. These GDPR Terms were drafted with brevity and clarity in mind. They do not provide exhaustive details of all aspects of Big Bad Waffle’s collection and use of personal data. However, Big Bad Waffle is happy to provide any additional information or explanation needed.
Any requests for further information should be sent to .


The personal data Big Bad Waffle may process consists of the personal information described in its Privacy Policy. This personal data may be processed for the purposes outlined in that privacy policy. The legal basis for Big Bad Waffle’s processing of personal data depends on the type of personal data and the specific context in which he collects he. However, Big Bad Waffle normally processes personal data only where (a) he has your consent to do so, (b) where he needs to process personal data to perform a contract with you (e.g. to provide the Website, Materials or Services to you), or (c) where the processing is necessary for the purposes of Big Bad Waffle’s legitimate interests (except where such interests would be overridden by your fundamental rights and freedoms which require the protection of personal data).
Despite the above, Big Bad Waffle may process any of your personal data where such processing is necessary for compliance with applicable laws.
You must provide us with your username when using the Websites, Materials and Services.


Your rights in relation to your personal data under the GDPR include:
● right of access - if you ask Big Bad Waffle, he will confirm whether he is processing your personal data and provide you with a copy of that personal data.
● right to rectification - if the personal data Big Bad Waffle holds about you is inaccurate or incomplete, you have the right to have it rectified or completed. Big Bad Waffle will take every reasonable step to ensure personal data which is inaccurate is rectified. If Big Bad Waffle has shared your personal data with any third parties, it will tell them about the rectification where possible.
● right to erasure – Big Bad Waffle will delete your personal data when it is no longer needed for the purposes for which you provided it. You may request that Big Bad Waffle delete your personal data and he will do so if deletion does not contravene any applicable laws. If Big Bad Waffle has shared your personal data with any third parties, he will take reasonable steps to inform those third parties to delete such personal data.
● right to withdraw consent - if the basis of Big Bad Waffle’s processing of your personal data is consent, you can withdraw that consent at any time.
● right to restrict processing - you may request that Big Bad Waffle restrict or block the processing of your personal data in certain circumstances. If Big Bad Waffle has shared your personal data with third parties, he will tell them about this request where possible.
● right to object to processing - you may request that Big Bad Waffle stops processing your personal data at any time and he will do so to the extent required by the GDPR.
● right to data portability - you may obtain your personal data from Big Bad Waffle that you have consented to give him or that is necessary to perform a contract with you. Big Bad Waffle will provide this personal data in a commonly used, machine-readable and interoperable format to enable data portability to another data controller. Where technically feasible, and at your request, he will transmit your personal data directly to another data controller.
● the right to complain to a supervisory authority - you can report any concerns you have about Big Bad Waffle’s privacy practices to the relevant data protection supervisory authority e.g. in the United Kingdom, this is the Information Commissioner’s Office.

Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing. If you would like to exercise any of your above rights, please contact us at .
If you are not satisfied by the way your query is dealt with by Big Bad Waffle, you may refer your query to your local data protection supervisory authority.


Big Bad Waffle does not intend to collect personal data from children aged under 13. If you have reason to believe that a child under the age of 13 has provided personal data to Big Bad Waffle through use of any of the Websites, Materials and Services, please contact Big Bad Waffle at .


The personal data Big Bad Waffle collects in relation to the Website, Materials and/or Services may be transferred to, and stored in, a country operating outside the European Economic Area (“EEA”). Under the GDPR, the transfer of personal data to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, Big Bad Waffle may transfer personal data provided appropriate safeguards are in place.


Personal data that Big Bad Waffle collects and processes will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.


You can contact Big Bad Waffle as set out in the privacy policy. The name and contact details of Big Bad Waffle’s European representative for the purposes of Article 27 of the GDPR are as follows:

● Email: